£4.99
If you run a service business on your own, chances are you already know the moment. A client asks for something you didn’t want to give, and the words don’t come fast enough, so you say yes and feel it for days afterwards.
This toolkit exists for that moment, and everything underneath it. Nine situations that show up again and again if you’re a cleaner, a dog walker, a tutor, a joiner, a mobile beautician, or anything in between – the extra that becomes expected, the last-minute cancellation, the mate’s rate that never ends, the invoice nobody answers, the on-the-spot haggle, and more. Each one is worked through in full: exactly what to say, in person and in a text, what to do if they push back, and why the wording works.
Alongside the nine situations, you’ll get a UK-relevant cancellation policy in two versions, simple contract clauses for payment terms and scope of work, scripts for money conversations including price increases and turning down lowball jobs, guidance on deposits, ending a client relationship, handling refund requests and negative reviews, and a one-page quick-reference cheat sheet for mid-job moments.
I built this the same way I built everything else here, from actually running a service business and getting it wrong first. None of what’s in here is theoretical.
A quick honest note: I’m not a solicitor, and nothing in this toolkit is legal advice. It’s what I’ve learned running this business, checked against how UK law actually treats things like cancellation fees and contract terms. If you’re putting formal written terms in place for the first time, it’s worth a quick check from a solicitor or a service like Sprintlaw.
You started this business because you’re good at something. This is the part that protects your ability to keep doing it.
