The Client Boundaries Toolkit
Things to say, policies and paperwork for sole traders who are done absorbing the cost of being nice.
Get the Toolkit — £4.99Instant PDF download
You know the moment. A client asks for something you didn't want to give, the words don't come fast enough, so you say yes and feel it for days afterwards. This toolkit exists for that moment, and everything underneath it.
Nine situations that show up again and again if you're a cleaner, a dog walker, a tutor, a joiner, a mobile beautician, or anything in between. The extra that becomes expected. The last-minute cancellation. The mate's rate that never ends. The invoice nobody answers. The on-the-spot haggle. Each one worked through in full: exactly what to say, in person and in a text, what to do if they push back, and why the wording works.
Alongside the nine situations, you'll get a cancellation policy built for how UK law actually treats things like this, simple contract clauses for payment terms and scope of work, scripts for money conversations including price increases and turning down lowball jobs, and a one-page cheat sheet for mid-job moments.
I built this the same way I built everything else here, from actually running a service business and getting it wrong first. None of what's in here is theoretical.
A look inside
This is for you if…
- You say yes when you mean no, then spend the rest of the day quietly annoyed about it.
- You've got a policy or a price in your head you've never actually written down anywhere.
- You already know exactly which client is taking advantage, you just don't have the words ready.
- You want something you can actually use with a real client this week, not a workbook to work through first.
Nine situations. The words, the policy, the paperwork.
Everything you need is inside, ready for whenever the next awkward client message lands.
Get the Toolkit — £4.99