£14.99
If you run a service business on your own, you already know the moment. A client asks for something you didn’t want to give, the words don’t come fast enough, and you say yes anyway. This toolkit exists for that moment and everything underneath it.
Inside you’ll find nine situations that come up again and again if you’re a cleaner, a dog walker, a tutor, a joiner, a mobile beautician, or anything in between, from the extra job that quietly becomes expected to the client who goes quiet on an unpaid invoice. Each one is worked through in full: exactly what to say in person and by text, a line for when they push back, the policy so you’re not making it up on the spot, and the reasoning underneath it so it actually feels doable to say out loud.
You’ll also get a plain-English cancellation policy for your website or booking confirmations, simple contract clauses for payment terms and scope of work, scripts for price increases and turning down lowball jobs, and a section on the parts that don’t come up in a single conversation: setting the tone with a new client from day one, asking for a deposit, and ending a client relationship well when it’s time.
Everything here comes from actually running a service business and getting it wrong first, not from theory. It’s not legal advice, but it’s checked against how UK law actually treats things like cancellation fees and contract terms, so you can use it with confidence day to day.
What’s included:
